Returns & Cancellation policy
You can find all the necessary details regarding cancelling your order or returning an item on this page. To request a refund or cancellation, please get in touch with our customer service team via phone or email.
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason.
The cancellation period will expire after 14 days from the day you received the product.
To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (for example, a letter sent by post, fax or email). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than any of the following:
(a) 14 days after the day we receive back from you any goods supplied
(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods
(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
You must send the goods back to us, or hand them over to us, without undue delay and in any event no later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods back before the 14-day period has expired.
Unless the goods are faulty, or unless we have agreed otherwise in writing, you are responsible for arranging the return of the goods to us and for paying the direct cost of returning the goods.
We do not offer a collection service for unwanted, unsuitable, change-of-mind, or non-faulty returns. This includes returns where the product is not suitable for your personal needs, storage space, comfort preference, or intended use.
We will collect the goods free of charge only where the goods are confirmed or accepted by us as faulty within the first 14 days, or where we have failed to offer a repair or replacement for faulty goods within the first 30 days, in accordance with your statutory rights.
Returned goods must be returned in a clean and reasonable condition, with all supplied accessories, keys, charger, documents, manuals and any other items provided with the product. If the goods have been handled or used beyond what is necessary to establish their nature, characteristics and functioning, or if they are returned damaged, scratched, excessively used, incomplete or with unreasonable mileage, we may make a deduction from any refund to reflect the reduction in value.
You can use this form to cancel your order (to be sent by email – Info@Mobilitypower.co.uk) or by post:
To: Green Power Trading UK LTD Company No: 1026537, Portrack Grange Road,
Portrack Lane, Stockton on Tees, TS18 2PH.
Email: Info@MobilityPower.co.uk
I/We [*] hereby give notice that I/We [*] cancel my/our contract of sale of the following goods [*] /
Ordered on [*] / received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate
If the above information is not clear in any way, please feel free to contact us via email or telephone for more assistance.
Email: info@mobiltiypower.co.uk
Contact number: 01134 900379
